If I knew how to report this individual I would. I hope someone can correct the issues with this manager either through training, coaching, or transferring. Just had the worst experience ever at the Madison Wi. East store. Ordered by phone as I usually do on Sunday and was told my order would be ready in ten minutes.
I arrived about five minutes late and could not find my pre-paid credit card order. I went to the counter where the orders were being made and asked about my order. I looked at the number I called and showed it to the manager. As we were arguing about it,another employee found the order slip and said someone else had taken the order.
At that point he told me to get out of the store or he would call the police. I said I would would leave when I got my credit card credited with the charge they had put on it. He told me to go to the front register to get my credit back ,which I did. The employee there told me he remembered taking my order. He suggested ordering online for pick-up. I left and sat in my car and ordered online.
The woman in the car next to me rolled down her window and said she had seen the whole thing and she was appalled by the way the manager acted and said she was going to contact the corporate office. As I was sitting waiting for my order two police officers came out of the store and walked to my car and asked what happened and I explained the situation. They then told me that I was banned from the store and went in and got my online order for me. Worst service by a manager in a business that I have ever encountered.
Both men and women both have long hair these days and hair can fall out into our food! I just had the worst lunch experience of my life at Panera Bread today. At said kiosk, the card reader was not working so one had to swipe the card but there was no indication as to where to swipe. I had to flag someone down for that information and in the meantime, the order is time sensitive so I had to keep refreshing the order so as not to lose it.
An order that included soup so when I had to wait an additional 5 minutes at the counter for my smoothie to be made the soup tends to get cold. The only thing I was not asked to do was wash the dishes afterwards and vacuum the floor.
Panera in Zephyrhills, Florida is my favorite place to eat. Went for an everything bagel, no bagels. Drink unsweetened tea, no tea for over a week now. No coin change, no singles, exact change only! This is my favorite place. May as well been closed. Waited 15 minutes on the customer service line with a recorded message how important my call was, to please continue holding. Disappointed all the way around! I have been disappointed with the service at Des Peres, Manchester rd.
I often order lunch for the executives I support, 1 order was not ready, waited 30 minutes for executives lunch after ordering on line 2 order was told would be at business by , called at noon, said their system was down and they decided to put the order in for the next day, did not call, etc. Is this product safe to eat? On May 10th, I ordered a dozen bagels. I ordered early before 9 a. And I said I would pick them up around 3 p.
When I went to pick them up I did not have the six everything bagels I had ordered because they filled the order 15 minutes before I was to pick them up and the everything bagels were all gone. They did, of course, offer me 6 other ones. But needless to say I was disappointed because I was getting them for company. The general manager at Panera Bread at S. Carrier Pkwy Grand Prairie, Texas I practically order from Panera everyday for a lunch delivery.
One day I mistakenly ordered take out instead of delivery. After realizing my error, I contacted Panera to advise them of my mistake the GM said that she would cancel the order on her end.
I later received a voice mail from Julian, who said that I still had a take-out order that was never picked up. By calling Panera again, I found out that the GM never advised others that the order was canceled and she never cancelled the order.
I was concerned about being charged for the order I requested to be cancelled, but I was assured that it was cancelled and I would be refunded. So, fast forward a week later. I called to make my daily lunch delivery order, and I spoke with Danielle Murphy again and she had a very condescending and rude tone with me.
I advised her that I practically order lunch from Panera everyday, and I wanted to place another order, but I have yet to be refunded for my order from last week. I said no I was never refunded the first time. Actually, if you could just delivery lunch to me, then I would be satisfied. She said, well you need to bring your bank statement up here.
I went to the store after work, and Danielle was not there. I have decided not to order from Panera again, but now I want my refund. They only release employees after the last one is finished. Likely why they have a high turnover of employees. This is highly illegal. Most stores make sure their students clock out by pm. If you have a high school child, expect them to work late into the night.
They only release employees once everyone is done. This is likely why they have a high turnover of employees. Be advised this is against labor laws and if I so choose can sue. I am a true Panera customer, but the new Martinsburg, WV store has turned me off to going there. Every time I am in that store they never have menu times you want to purchase.
It is a waste of time to even go there. Someone needs to step up and do something about the management of this store before they ruin the brand! It seriously looked like it was going out of business.
So few items on display. I ordered and was told they had no tuna. Really-at in the afternoon? I ordered french onion soup which looked like broth with tiny pieces of something unidentifiable floating around. Jessica the manager was probably the rudest manager I have ever met.
She was pissed that she had to open up another register to handle the lunch crowd. She was impatient and rude to my friend and myself. We are teachers in the neighborhood on our lunch break. We will never go back there and will advise other staff as well as parents. Just made my last visit to Panera once again take out order was wrong this was after we ask the server was she certain we had the correct order.
The location on San Jose blvd in Jacksonville Fl is poorly managed 0 for 2 there will not be a third time. Opt for a different broth bowl. Wait, Wait, first guest must eat or cold food. Ask for Mgr…. Crickets, wait, wait. Have to ask where the second meal is, Mgr never arrives at the table.
Noted on Yelp, Google reviews, Trip Advisor. No interest in returning. I understand that you are planning on closing the Panera at Cherry Creek Shopping Center and that is why I am writing. I am very confident that the Panera on Halsted will be busy, but it will not be busy with the people who presently are your clientele on the west side of town.
Has anyone at a corporate level actually looked over our town in person and seen the difference in the two locations? The Halsted Street corridor is basically a commercial corridor and not surrounded by homes.
Where are many places people can go to if you do not leave the Cherry Creek store open, but it will not be Panera Really! Please reconsider this decision, look at the demographics of the area… if the stores I mentioned in my first line are sucessful with multiple locations, Panera surely will be also. Best Regards, Debra Borodkin. I went to buy a coffee, stood at the register for about 10 minutes, with absolutely nobody in line just me.
What kind of supervisor says and act like that with a customer!!! Be careful as a customer going to this store. Morris, especially if you are a female.
It was so bad today, that I left after waiting in line for 10 minutes, and went next door to a competitor business. Sadly, such a long wait is routine at this Panera Bread location! I work nearby and have been to this location several times before. The staff, whether the cashiers or the sole manager on duty who is ever present behind the scenes in the food preparation area , show absolutely no interest in exercising any manner of customer service or concern about long waiting times that customers must endure.
The Panera Bread District Manager for this region, as well as the Panera Bread corporate office should be aware of this, as this terrible customer service is ruining the Panera Bread brand and customer experience in downtown Brooklyn. I paid and would have like to have something to eat for lunch. I wanted to make a comment regarding Panera delivery. I live right in the middle of two different Penera restaurants.
Each is approximately 2 miles from my home, and neither one delivers to my location. I have spoken to managers at both restaurants and they said they would look into it. However each time I visit the restaurant and ask the manager they continually say they will check into it. Still no delivery options. Can you please advise how delivery can be made available to me?
Thanks, L. The staff at the San Antonio store on needs to do a little staff training. Then she said sometimes they have gluten free cookies but they were all sold out. What is the true story? Devin at the Inverness, FL location is not professional. She is very rude. I always have to repeat what I say. This morning I had to scream it. My throat now hurts. I have brought this issue to the manager, Isaiah several times.
I visited the Monroeville, PA Panera yesterday at about noon. Bad experience. I ordered a bagel with cream cheese and was told that they were out of cream cheese. I expressed surprise because this is such a common item. Counter person just said they unexpectedly ran out.
Now I hear on the news that there is a recall of your cream cheese. I would encourage you to train your employees not to LIE to customers. As a side note, I also ordered coffee yesterday; the decaf was 2. I am dismayed. Please return to making the plain short bread pastry! I love those and they are wonderful. This week, I went in to get my birthday pastry short bread, of course and was told by an employee that Panera no longer makes the plain short breads.
He suggested a heart-shaped pastry short bread, he said covered with icing. Well, that was the most disgusting thing I have ever taken a bit of. The icing was sickenly sweet and completely washed out any other flavor in the pastry.
I threw it away. I am writing to ask you to please return to making the plain short bread pastries! Thank you. I was pretty shocked considering it was only pm and they were already out of those 2 bagels. The employee suggested other kinds but I am kind of a picky eater and just like the plain simple kinds.
She never told me if more was going to be made, apologized or anything. I know this may be something very small to complain about but I just wanted cooperate to be aware of. I am writing about how unfairly this company treats their managers. My husband is the general manager at the Atlanta Ga location; as of right now it is am and he is still not home due to be force to start inventory at 8pm last night. As a company you cannot treat your employees like that whatsoever. Something needs to be done when it does come to inventory being force to do it at a certain time where they get home in the we hours of the morning.
I am simply contacting you to inform you about the horrible experience I had working for pay their bread. I was working at the Roosevelt store in Jacksonville Florida. I went to my manager Della and told her my son was sick and I had made him an appointment for that following day on Monday. A full 24 hours notice. My manager told me , I could stick my child in an Uber but I needed to show up for work.
Even though she had 6 drivers the following day. I simply lelf. It was the most ridiculous thing I had ever been told by a manager. And then she informed me that at 15 she was taking herself to the doctors and she did not understand why it was necessary for me to take my child. It is simply not worth it. I know of 3 other employees who have quit because of her.
Just thought you should be made aware Raven. She waited more than two hours and was never interviewed. The manager never even came out to acknowledge her.
Staff did the back and forth communicating. After two hours, they said the manger did not have time to interview her and would call later that day to reschedule. It never happened. This is unacceptable and disrespectful. I just want to make you aware of this situation. I was an employee at your store in Tomball, Tx located at State Highway I began work there on the 7th of December and I believe my last shift worked was December 28 approximately. In the three weeks I was there and still to this day I have never received a paycheck.
This needs to be rectified. I visited the Riverhead Panera today and met Justine for a second time. She works in the dining room and make sure it is clean and the tables are ready for the next guest. She quickly opened the door and helped the lady , this with the temperature at 14degrees.
She is a special employee that should be recognized for her work and her happy personality. I ordered from the Panera here in Racine, WI and this is the second day in a row that the business has been crappy. I called and the manager got snotty with me and said that a new sandwich will come out and then hung up on me. You need to learn better customer service. I just visited the Panera on Jericho turnpike in Mineola, my right on the corner of herricks road.
The staff was rude and annoyed that I wanted my bagels sliced, I spent enough money there and was disgusting and disappointed that I ordered cream cheese and wanted butter for the bagels and was rudely told they were out of butter! A bagel spot with no butter? Panera you really suck!!!!! Revamp your ethics and put it in the right place because sooner or later you will end up filing for bankruptcy when you have no customers!!!!!!!! After half way through it, I notice a strange consistency.
In my mouth was a packet of unopened salt. Fortunately for Panera I did not swallow it. It makes one ponder what else is cooked into their dishes that should not be? The next person may not be so lucky……….. My husband and I eat often at Panera in CO. I ordered the broccoli and cheddar soup in a bread bowl and my husband had the soup and sandwich combo. I have had the soup in the bread bowl many times, but this time there was hardly any soup in it.
I had a huge bread bowl with a side of baguette for lunch. I told an employee who, as someone below very accurate wrote, gave me a blase stare and said nothing. I thought your store was supposed to make it right and give you a dessert too. We also will not ever eat at a Panera again unless I receive an apology, a bowl of soup and a bear claw, my favorite sweet there. A shame, because this unfortunately reflects badly on the well run Paneras in other places.
Unlike many of the comments on this site, we have not given up on Panera. We are aware of situations similar to those being reported, so I know it is not unheard of. We are posting our comments here, because the email form on the Panera website only allows characters, and with that I just get started! This is to report what appear to be continuing problems with your Panera store in Apple Valley, Minnesota.
We traveled from Milwaukee twice in recent weeks and patronized that store, with similar problems both times. Our second visit was on November 21, The restaurant was not crowded or busy. My wife and I ordered separately; order , and Each of us ordered a cup of soup, along with a baguette and a beverage.
As we were eating our soup, we realized that we both had been sold bowls of soup, not cups of soup, and charged for bowls. It offered to fix the problem if we reported it, but we decided since we were already in the middle of eating the meal, and it was getting late in the day, we would not demand that. I had ordered the winter squash soup. But my soup had none! I said I could eat it without the seeds. Also, as I mentioned, we were there within an hour of closing, and after I had agreed to eat soup without seeds, another associate came and apologized that they were out of baguettes.
Understandable, so we asked if we could have a roll instead, and they said they were not available either, and ultimately she gave us a full-size bagel to share, in exchange for the missing baguettes. Our concern is not that we did not get our order corrected as we had not reported it , or even that there was a mistake, but rather that this could indicate a pattern!
Because of the repeated problem with the size of our soup orders, plus the other miscues, it appears this particular cafe, or at least some of the staff members, are having a difficult time getting orders straight. In the process, mistakes like this bring in more revenue for Panera, if they are not corrected. But if it becomes a regular event, the revenue will drop as customers go elsewhere. And we regularly buy Panera gift cards for family and friends. Overall, our experience has been good, And we do especially like your seasonal soups, your larger variety of cold teas, and—in the bakery department—cobblestones!
Of course we have been noticing the price increases, just as at most restaurants. So this report is simply to let you know our experiences in Apple Valley, in the interest of improving your service in the future. I work at a government agency with about 3, people. Recently our lunch was cut to 30 minutes making it impossible to go out for lunch.
So we order from places that will deliver. We were so excited to be able to order from Panera. So I called because it said on the web site within 8 miles.
However, it would take the address to the building next to us. I was told at that time to put our building address in the comments section. We ordered twice and everything was good and fast and no problems at all. He said no they would deliver it this time but he had to talk to corporate. The delivery guy ended up delivering to the wrong place.
Then we got the food and everyone was complaining. They left out 1 bag of chips for someone. The chicken salad sandwiches had hardly any chicken on them at all. One of the guys ordered the Fuji apple salad with chicken and ordered a full order and he got a small box that was not even half way filled.
I called Panera after we ate lunch and let the manager know all of this. I also told him that the web site had said delivery within 8 miles and we googled and we are only 3. He asked me what I wanted him to do about the food. I said I felt we should have a partial refund because only a couple of people were happy this time with their food and he said he could not do that.
He said they could deliver more food, but we had already eaten. Then he told me that he had called corporate and they had said it was ok for them to deliver to us for now unless it caused problems.
I told him that we had already decided we were not going to order from them again. That is too bad because we would have told a lot of people here about it, however, now we can only tell them what a bad experience we had with Panera. My poor experience at Panera bread in Boynton Beach. Today, I with my 85 yr old mother ordered bagel and coffee and yogurt and berries, after asking twice no yogurt 15 min later.
Young guy dumping garbage spilled liquid, splashed me, and never even apologized. I told them I am handicapped still nothing. I Googled a phone number and called store manger, told him predicament and that I was seated in the DR.
Making elderly people with canes hold plates and coffee is ridiculous. Sooner or later, someone will fall or get burned and sue. I will avoid that store in the future. Called the Commerce mi. Panera to place an order and they told me they did not take over the phone orders only online.
I was unable to access their website. So much friend drove there, when she arrived there no one was even there being served at all.. Pretty sad. She left Without placing a rather large order. I tried to call corporate headquarters the next day they kept me on hold for over eight minutes I finally just hung up. I will not be going there ever again. On Monday October 23, was likely my last time eating at Panera Bread.
My mom and I are avid Panera Bread patrons. We placed the order and received an email at p. At p,m. I spoke with the manager who advised that there was a slight delay but the order should be arriving in the next few minutes. I received a text message at p.
We opened the door in eager anticipation. By this time I had called multiple times in excess of 10 times. At p. I asked her what happened? She said they were short handed. Our food was ice cold. I recently placed an order online and realised that there was something wrong so I tried to have it refunded. The second person I spoke with told me she could and proceeded to process the return. So I was fine. The girl I spoke to told me that there was a problem with their refund system and that it was backed up.
She then said that it would take 35 to 40 business days before I received my refund. Like that made no sense to me. I have never heard of anything like that before in my life.
This made me never want to order from them again. I retired in , and then I did part-time jobs until when my back started giving me problems.
Spencer said you were going to start doing deliveries, so I applied, and was hired, going on 6 months now, and all is well. The Gen. Jo, and other Managers, especially Brian are great to work with. All your Managers, Keri, Chris, Brian, Craig are great leaders, I enjoy the visits from Andrew, The delivery Driver Coordinator, and several people from the main office have come down and talked to me, and I have given a few ride alongs with NO problems, I even came in on a Saturday when there was to be 3 Drivers and I was the only 1 who showed up, and I handled all it on my own.
There may be 52 stores in the St. Louis area, and I think we are 4 in deliveries, and I do my part to insure my Deliveries are correct and on time. I enjoy engaging with the customers and the Veterans and I always talk, they have even give me a nickname-Roger Ramjet. I have told my Gen. Roger D. I worked for panera bread on layton Milwaukee wi, The Managers their are very disrespectful to their staff they be little them they call us stupid and act like children and 1 gets mad very easy and starts slamming is hands on counters hes kicked garbage cans over hes slammed a lot of doors if he was in charged that day and we need to get change for or 50 he would snatch it out of our hands and say something under his breathe he CAN NOT HANDLE PRESSURE.
I purchased a few items and this Panera Bread was out of Butter!! How can that be — out of Butter of any kind when it is needed with products you sell.
Just thought this was not right. Might consider another Panera Bread in the future or by pass altogether as a place to visit for food if products are not there for use or purchase. On our first order we both searched the salad for the chicken, then my wife ordered it again, and still no sign of chicken. We own a real estate company in Palm City, Florida and on Breast Cancer Awareness day the 6th we bought of your pink ribbon bagels and took them around and gave them out to clients.
We were doing this not for us but we made sure to make people aware of what you were doing and your wonderful generosity. Dear Panera Execs. Germantown Maryland Panera is very dirty Floors in particular. The staff making sandwiches etc… hair not tied back or covered. I mean long braided dread locks hanging.
My friend found a bug in soup A bug with tiny moving legs, fighting for life. They told her it was NOT a bug on the floor in front of eating customers That was in fact, the manager.
So, I trekked back to Panera a 20 minute drive to retrieve my missing items. The manager on duty apologized and gave me a coupon for a free lunch. She also told me she would take the price of the bagels and cream cheese off my credit card. Three days later and my credit card was never credited. So, I called the store and spoke with another manager. He was again apologetic and stated he would credit my account, if I brought the receipt into the store.
I live an hour away, so that was not going to happen. So instead of getting a credit, I will get a coupon for 8 bagels. This situation should never have occurred. Panera should have a set procedure in place for checking purchases before handing them over. This is not only good practice, but will also bring customers back time and time again. I wasted a lot of time and energy on this and I am disappointed in Panera. I have gone to Panera almost every day since you guys opened this location.
There was a Manager who got promoted to GM and changed stores, his name is Jake. Since he has left the store has went so downhill. Only maybe 2 people are friendly. Several of my associates including myself have complaints about orders always being wrong and when you say something to the stuff they get upset like you were the one who made the mistake.
Today for instance…… I placed 2 different orders using my phone num. My bagel was half sliced, egg not over easy, and no red onions. First let me start by saying when the associate when to tell the cook to make a fresh egg over easy the staff came to the front to see who it was and shook his head. I say all that to say this. A simple smile can go a long way as well as just looking at the special instructions listed on the receipt.
A lot of the food restaurants and chains in Nicholasville Ky give either free meals to our officers on duty and EMS Fire Fighters how come Panera breads is not doing that. These are men and women who work around the clock to keep our town and community safe. They are under pay and I know while eating at panera breads I would love to see these men and women who work hard to keep our community safe have a free meal.
Between 1 p. I ordered the Caesar Salad without chicken, and was provided a Caesar Salad with chicken. At approximately p. I called and spoke with a Female Assistant Manager who was abrupt, rude and unprofessional. I went to store in Des Peres, Missouri at am. I frequent many of the St.
Louis County Bread Co restaurants as they are called in Missouri. I always get coffee to go, and recently one of your kind employees at the Frontenac store showed me that I could fill my Yeti container of coffee rather than buying multiple cups. So this morning I went to store — the worst store in St. Louis County — and ordered the travel coffee refill. The girl helping me asked the manager, ALEX, how to ring it up. The people who dine in can fill their cups unlimited times, but I want mine to go.
ALEX was rude and dismissive. Hilariously, as usual, the store was out of decaf. I am embarrassed for you, Bread Co. I will make G. After having a fraudulent charge on my CC, the company had no interest in working with me. Shaich has never seen this page or has any interest in a response.
At the bottom, of my Black Bean soup, was a large piece of plastic. In fact, both our cups of soup, were luke warm. I agreed. I asked to speak with a Manager regarding the plastic in my soup. Her name was Brianna. Both our cups of soup, were obviously, not proper consistent temperature to ensure food safety. I asked to speak with a Manager, and was told the Manager was not available.
So, I spoke with the Asst. Manager, Chrisandra. She proceeded to give details about soup temperatures, thermal containers, so their soup is always hot. And, Chrisandra said, she did not know how to complete the incident report, so her boss, said my Mother and I would have to drive back to that location and fill out the report, in person, ourselves. And, Panera Bread, has the gull to say they have cleaner foods.
Clean food should contain Plastic? Clean soup should be served luke warm? Clean food, should make my Mother sick? Mandy, American-European decent, 5 foot 6, female, a bit heavy but not fat, lots of make-up, is the lady not Heather. I will go back after 6 months. I cannot believe the audacity of Panera Bread.
I told Heather which was the person I was speaking with that I was not happy with the fact that I was being forced to use a credit card just to place a phone order. Heather began to talk over me and was speaking very loud at me.
Then all of a sudden she stopped talking. I thought she had hung up on me. Lexus Corporate Office Phone Number. Global Crossing Corporate Office. Mgm Resorts International Corporate Offices. Richmond Heights, MO Corporate Phone Number: Customer Service Phone Number: Where is Panera Bread headquarters?
Where are Panera Bread offices? Panera Bread has an office in St.
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