If, however you are unhappy with our service please call us on free of charge from an O2 phone or charged at the national rate from a landline , or write to us by email at O2customersupport. If you have complained to us and remain dissatisfied with our response, you can approach the Financial Ombudsman Service for assistance. Referral to the Financial Ombudsman Service does not affect your right to take legal action.
Full details of our complaints procedures can be found in your insurance policy documents. If you purchased your policy online and are unhappy with the service provided you can use the Online Dispute Resolution platform developed and operated by the European Commission.
Skip to main content. Cookies on O2 We use cookies to help you get the best experience from our site and show you more relevant products. Ready to check out? Ofcom has therefore decided to open an investigation that will examine whether there are reasonable grounds to believe O2 has failed to comply with its obligations under GC C3 and the Direction. We are aiming to complete our evidence gathering phase in this investigation by the end of December.
We will publish a further update on next steps once that phase is complete. Investigation into Telefonica UK Limited O2 about its compliance with metering and billing requirements 04 March Relevant legal provision s GC C3. The evidence seen by Ofcom showed that, of those affected by the billing error: c. Failure to comply with the Direction can lead to enforcement action under GC C.
Case leader Tom Cherry thomas. Add to Your Pages. Subscribe to update emails. Tom Cherry thomas. Until that time we appreciate your patience and recommend you take a meter reading.
More information on our SoLR process is available here. These companies allow data — in the form of words, voice, audio or video - to be sent anywhere in the world. We know how important it is to stay connected and how inconvenient it is to experience issues with a service that you rely on.
Our history dealing with complaints means we understand the most common types of problems and how to go about resolving them as quickly as possible. If you're a domestic or small business consumer of a communications company, you have the right to use our service. We learn from all the complaints we handle and use that insight to work with providers to help them improve their services in areas such as:. We can process complaints for both domestic and small business consumers.
For the communications sector this means:. We use cookies to give you the best experience. By continuing to use our website, you are consenting to the use of cookies as set out in our policy. Find out more. Return to homepage. How it works. Can I Complain?
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