Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents. The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.
Thank you for visiting www. The Bank bears no liability or responsibility over your usage of the MyInfo portal. Wed: AM to AM. Sun: AM to AM. Disputing Card Transactions Familiarising yourself with what you need to do when you dispute a transaction posted to your account can help you save time and avoid any unnecessary hassle.
What should I do before raising a dispute? I have not dealt with this merchant before. How is it possible that I have been charged by this merchant without my knowledge? This can happen in the following situations where your information was used subsequently for fraudulent transactions:.
It is important to call the Bank immediately to block your card to prevent further unauthorized transactions. Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement on which the error appeared. If you did not provide your account information to the merchant in question and suspect that your information was stolen, please contact us immediately.
While our online dispute process is the easiest and fastest way for you to submit a claim, you may also write or call us. Please visit our credit card customer service page for additional information. If you believe that a credit card transaction has been posted to your account in error, you may submit a credit card dispute within 60 days of the date that appears on the transaction statement or receipt. We will research the transaction with the merchant and their bank and contact you with the results.
No fees or interest will be incurred on the disputed charge during the dispute process. If the transaction was posted in error, we will correct your account. If the transaction was not posted in error, we will inform you of any interest or fees incurred during the dispute process. Many times disputed charges are legitimate charges that customers may not recognize or remember you can sign in to Online Banking and view details of your specific credit card transactions on the Activity tab of your account.
Before disputing a charge, we recommend you attempt to resolve the dispute with the merchant. Often the merchant can answer your questions and easily resolve your dispute. The merchant's phone number may be located on your receipt or billing statement. If your card is lost or stolen, or you think someone used your account without permission, tell us immediately by calling for debit card customers, for credit card customers, and 1——— for business credit card customers.
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Savings Accounts. Home Equity. Invest with a J. Morgan Advisor. Online Investing with J. Chase for Business. Commercial Banking. See all. About Chase J. Having concerns about a merchant charge to your debit or credit card?
Fraud FAQs. Review the details of the charge. Contact the merchant. Report a problem with a transaction. Charged for something you shouldn't have? Submit and track it on chase. Opens Overlay. Still not resolved? We'll look into it. Is the charge still pending? For credit card charges, please wait business days until they post.
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